Terms & Conditions

TERMS, CONDITIONS & ORDERING INFORMATION

M.U.A Beauty Lab LLC 

PRO MUA Pricing:

In order to receive pricing prior to placing orders you must register with the proof of your qualifications. Please complete our registration form providing the proper documentation, we will then note your files accordingly. Please provide the following documentation:

Hairstylist – Current copy of State License Makeup Artist – Current copy of State License or Union Card

Esthetician – Current Copy of State License Tax I.D. #/EIN – Copy of Tax Resale Cert. & Bus. License

MINERAL FORMULAS: The mineral ingredients in our formulas are natural. As such, they may be subject to slight color variations. These variations may cause subtle differences in the appearance of finished product color. Through meticulous color matching and approval procedures, we are able to maintain the color standard of the original formulas.

THERE ARE NO RETURNS ON MINERAL POWDERS. NO EXCEPTIONS.

READY-TO-WEAR TERMS AND CONDITIONS: ALL SALES ARE FINAL

ORDERING INFORMATION:
TO ORDER BY PHONE: Toll free at 800-678-6451.
Our sales staff is available to assist you from 9:00 AM to 4:00 PM CST, Monday through Friday.

TO ORDER BY EMAIL: Info@MUABEAUTYLAB.com

FORMS OF PAYMENT: All orders must be pre-paid via MUABEAUTYLAB.COM or by credit card. Acceptable forms of payment are MasterCard, Visa, American Express and Discover.

Company checks will be held for clearance. Send payment to PO BOX 225600 Dallas, TX 75222.

DELIVERY: Orders are generally shipped within 7-14 days from receipt. USPS Priority Service will be used.

RUSH SERVICES: For emergency shipments, we offer rush processing on orders placed by 10:00 AM CST for 5 business day shipping. All orders will incur a $25 base rush fee.

TRAINING & CERTIFICATION: Become a Certified Custom Blend Expert. Training and Custom Blend Certification is available to anyone purchasing Custom Blend Systems. Learn how to create lipstick, lip gloss, glacé, foundation, concealers, cheek tints, eye shimmers and mineral powders. Learn effective marketing strategies and techniques for selling Custom Blend products. Please call our Training Center to schedule your full day of personalized hands-on training via ZOOM.US: 1-800-678-6451. A Custom Blend Certificate will be awarded upon successful completion of training.

M.U.A Beauty Lab’s products are endorsed by Triple Board Certified Plastic/Cosmetic Surgeons 

CANCELLATIONS: A 25% service charge will apply.

BACK ORDERS: Occasionally, an item may be temporarily out of stock when you place your order. When this occurs, any out of stock items on your invoice will show zero for shipped quantities, as usual. The invoice will state that your order is complete as shipped. Please contact your Sales Representative to re-order any out of stock items.

RETURNS: ALL SALES FINAL. NO RETURNS. PLEASE ORDER CAREFULLY. Returns due to our error require a return authorization number, which can be obtained by calling our office 1-800-678-6451.

DAMAGE AND DISCREPANCIES: Email our office within 72 hours to report the damage. All original packing materials and cartons must be retained for inspection purposes.

SHIPMENT REFUSALS: If an order is returned because it is refused or if no one is there to accept it, you will be responsible for the return shipping charges and a 25% restocking fee. If reshipped, double freight charges apply.

 

WEB DESIGN & BUSINESS DEVELOPMENT: For all your business design and marketing needs, visit  M.U.A WEB DESIGN or call 800-678-6451

 

 

FASHIONS:

  • DELIVERY: Orders are generally shipped within 7-14 days from receipt. USPS Priority Service will be used. Expect shipping delays if missing or incorrect information was entered during checkout.
  • For payments made with an e-check via PayPal, orders will not be shipped until the payment has cleared.
  • If no tracking number is received after 3 business days, please check junk/spam email and Contact M.U.A Beauty Lab. Please include your full name and order number for faster service. 
  • Once the order tracking number is received, any issues or concerns regarding the shipment must be handed through the U.S. Postal Service. You can contact the U.S. Postal Service at www.usps.com or (800)275-8777.
  • If a shipment is showing as “DELIVERED” with your tracking number, contact your local post office. Delivery issues (including damage, theft, and missed-deliveries MUST be handed through the U.S. Postal Service.
  • If you have had issues with the postal service, we strongly encourage you to add insurance to your shipments. Contact M.U.A Beauty Lab  immediately after placing your order. Once the tracking number has been printed, insurance can not be added.

GENERAL STORE POLICY

RETURNS: ALL SALES FINAL. NO RETURNS. PLEASE ORDER CAREFULLY. Returns due to our error require a return authorization number, which can be obtained by calling our office 1-800-678-6451.

  • No refunds.
  • No cancellations on already placed orders.
  • No switching/swapping items on completed orders.
  • SALE ITEMS ARE FINAL SALE!
  • Silicone/Adhesive Bras & Undergarments are FINAL SALE items and are not eligible for exchange.
  • PLEASE TAKE YOUR TIME! ENTER YOUR ADDRESS AND EMAIL CORRECTLY DURING THE CHECKOUT. DUE TO THE HEAVY VOLUME OF EMAILS, IF YOU ENTER THE INCORRECT INFORMATION, IT MAY NOT BE CAUGHT IN TIME, AND YOU WILL HAVE TO PAY ANOTHER SHIPPING CHARGE TO HAVE THE ISSUE CORRECTED. 
  • Discount codes can not be combined on orders. Any discount codes must be applied on the order at the time of purchase.  Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order @ M.U.A Beauty Lab 
  • Damage, caused to lashes by applying, wearing, or cleaning,  is not covered for replacement

PREORDERS

  • Orders that have preorder items will be shipped once the preorder item is available. Multiple shipments for the same order will not be made, only one shipment per order.
  • For preorder item delays, we will notify you via email regarding the status of the preorder items.